LEGAL

Privacy Policy

Last updated: 1 July 2026

1. Who We Are

RevuMate Ltd ("RevuMate", "we", "us", "our") is a company registered in the United Kingdom. Our registered address is:

2. What Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, phone number provided when you sign up or contact us.
• Business information — company name, Trustpilot profile URL, and related business details.
• Customer data you provide — names and email addresses of your customers that you upload to our platform for the purpose of sending review invitations.
• Usage data — pages visited, time spent, browser type, and device information collected automatically.
• Payment data — billing details processed securely via our payment provider. We do not store card numbers.

3. How We Use Your Data

We use your personal data to:

• Provide and operate the RevuMate service
• Send automated review invitation emails on your behalf
• Communicate with you about your account and support requests
• Process payments and manage billing
• Improve and develop our platform
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contract — processing necessary to deliver the service you have subscribed to.
• Legitimate interests — improving our service, preventing fraud, and ensuring platform security.
• Legal obligation — where we are required to process data to comply with applicable law.
• Consent — where you have explicitly given consent (e.g. marketing communications).

5. How We Share Your Data

We do not sell your personal data. We may share data with:

• Service providers — email delivery, payment processing, hosting, and analytics providers who process data on our behalf under strict data processing agreements.
• Trustpilot — review invitation emails are sent in accordance with Trustpilot's guidelines.
• Legal authorities — where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. When you cancel your account, we delete or anonymise your data within 90 days, except where we are required to retain it by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to our processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at hello@revumate.com. We will respond within 30 days.

8. Cookies

We use essential cookies to operate the platform and analytics cookies to understand how our site is used. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is encrypted in transit (TLS 1.3) and at rest.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact & Complaints

If you have any questions or concerns about how we handle your data, please contact us at hello@revumate.com.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.